--- title: Managing Service Request Subscribers (Juniper) description: Keep the right people informed about service requests, even when they aren’t the primary assignee - give service managers, service providers, and property developers real‑time visibility into a request and let them stay up to date. --- [Skip to content](https://knowledge.spark.re/managing-service-request-subscribers#main-content) [More support](https://knowledge.spark.re/kb-tickets/new?hsLang=en) ![spark\_re\_logo\_wht](https://knowledge.spark.re/hs-fs/hubfs/spark_re_logo_wht.png?width=150&height=48&name=spark_re_logo_wht.png) Open main navigation Close main navigation - [More support](https://knowledge.spark.re/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.spark.re/?hsLang=en) 2. [Juniper by Spark](https://knowledge.spark.re/juniper-by-spark?hsLang=en) 3. [Service Requests](https://knowledge.spark.re/juniper-by-spark?hsLang=en#service-requests) # Managing Service Request Subscribers (Juniper) ## Subscribers keep the right people informed, even when they aren’t the primary assignee. Give subscribed service managers, service providers, and property developers real‑time visibility into a request and stay up to date. ### Why use subscribers - Keep everyone up to date on progress without reassigning the ticket - Share context with stakeholders who need to weigh in - Empower teams to act quickly when priorities shift ### What subscribers can do Subscribers have the same permissions as the currently assigned service provider. They can: - Update the request status - Post messages and notes - Attach files - Receive all email notifications for status changes and new messages Subscribed requests appear in a user’s dashboard alongside any they’re directly assigned. To focus only the ones that are being followed (not the assigned ones), toggle on **Subscribed Only**. ### How to add subscribers to a service request 1. Open the Service Request detail page 2. On the *Subscribers* card, click the **pencil icon** 3. Search for a service provider, service manager, or property developer, then select **Add** 4. Review your list and choose **Save** Note: The assigned service provider can’t also be a subscriber.   ### How to remove subscribers from a service request Anyone with edit permissions (property developers, service managers, service providers, admins, and super admins) can remove subscribers, including themselves. 1. Open the Service Request detail page 2. Click the **pencil icon** on the *Subscribers* card 3. Deselect the contact you want to remove 4. Select **Save** ### Reassignment and subscribers Reassigning a service request doesn’t change the subscriber list. Since a user cannot be assigned to a request and also be subscribed to it, if you need to reassign the service request to a user that is currently a subscriber, first, remove them as a subscriber, then proceed with the reassignment.  ### Visibility and permissions | | **Who/What** | | --- | --- | | **Can be a subscriber** | Service providers, service managers, property developers | | **Can manage subscribers** | Property developers, service managers, service providers, admins, super admins | | **Email notifications** | Status changes, new messages/notes | | **Subscriber limit** | No limit | | **Visibility** | Everyone who can view the request |   **Questions**? 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