Managing Service Request Subscribers (Juniper)

Why use subscribers

• Keep everyone up to date on progress without reassigning the ticket

• Share context with stakeholders who need to weigh in

• Empower teams to act quickly when priorities shift

What subscribers can do

Subscribers have the same permissions as the currently assigned service provider. They can:

• Update the request status

• Post messages and notes

• Attach files

• Receive all email notifications for status changes and new messages

Subscribed requests appear in a user’s dashboard alongside any they’re directly assigned. To focus only the ones that are being followed (not the assigned ones), toggle on Subscribed Only.

How to add subscribers to a service request

1. Open the Service Request detail page

2. On the Subscribers card, click the pencil icon

3. Search for a service provider, service manager, or property developer, then select Add

4. Review your list and choose Save
   
   

How to remove subscribers from a service request

Anyone with edit permissions (property developers, service managers, service providers, admins, and super admins) can remove subscribers, including themselves.

1. Open the Service Request detail page

2. Click the pencil icon on the Subscribers card

3. Deselect the contact you want to remove

4. Select Save

Reassignment and subscribers

Reassigning a service request doesn’t change the subscriber list. Since a user cannot be assigned to a request and also be subscribed to it, if you need to reassign the service request to a user that is currently a subscriber, first, remove them as a subscriber, then proceed with the reassignment. 

Visibility and permissions

Questions? Email juniper‑support@spark.re and we’ll be happy to help.