--- title: Adding a New Common Issue (Juniper) description: Learn how to add common issues to catalog items and select these from a dropdown menu instead of typing out a description for each deficiency, saving your team time when logging service requests. --- [Skip to content](https://knowledge.spark.re/adding-a-new-common-issue#main-content) [More support](https://knowledge.spark.re/kb-tickets/new?hsLang=en) ![spark\_re\_logo\_wht](https://knowledge.spark.re/hs-fs/hubfs/spark_re_logo_wht.png?width=150&height=48&name=spark_re_logo_wht.png) Open main navigation Close main navigation - [More support](https://knowledge.spark.re/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.spark.re/?hsLang=en) 2. [Juniper by Spark](https://knowledge.spark.re/juniper-by-spark?hsLang=en) 3. [Catalog](https://knowledge.spark.re/juniper-by-spark?hsLang=en#catalog) # Adding a New Common Issue (Juniper) ## Save time with Common Issues. Preload common issues (e.g. “paint scuff”) into relevant Catalog Items and select these from a dropdown menu instead of typing out a description for each deficiency. You can learn more about logging items in our [Walkthrough App Guide](https://knowledge.spark.re/juniper-home-inspector-app?hsLang=en). Begin by clicking **Catalog** in the left-side navigation panel. Click on the item’s name to open it. Note: Common issues must be added to individual Catalog items as the relationship is tied to a specific item when logging deficiencies in the walkthrough app. Next, click on the **Common Issues** tab. Depending on your browser/device size, you may need to scroll to the right to find it. ![Common Issues 1](https://knowledge.spark.re/hs-fs/hubfs/Knowledge%20Base%20Images/Juniper/Catalog/Common%20Issues/Common%20Issues%201.png?width=670&height=335&name=Common%20Issues%201.png) To add a new Common Issue, click **Add Common Issue**. ![Common Issues 2](https://knowledge.spark.re/hs-fs/hubfs/Knowledge%20Base%20Images/Juniper/Catalog/Common%20Issues/Common%20Issues%202.png?width=670&height=358&name=Common%20Issues%202.png) Select the issue type. Juniper has 6 standard issue types: Finishing, General, Heating/Cooling, Electrical, Plumbing & Exteriors. These are default and cannot be changed. The *General* issue type is the default issue type when logging deficiencies on the walkthrough app. If you are unsure which issue type is relevant, we recommend selecting the *General* option. ![Common Issues 3](https://knowledge.spark.re/hs-fs/hubfs/Knowledge%20Base%20Images/Juniper/Catalog/Common%20Issues/Common%20Issues%203.png?width=670&height=351&name=Common%20Issues%203.png)   | **Issue Type** | **Example Issues** | | --- | --- | | **Finishing** | Drywall crack, paint scuff, crack in baseboard, nail pop | | **General** | Appliance not working, blinds not operational | | **Heating/Cooling** | Air conditioning not working, heat not reaching desired temperature, thermostat not working | | **Electrical** | Light or outlet not working, GFCI switch not operational | | **Plumbing** | No water, hot water not working, sink or tub does not hold water, leaky faucet | | **Exteriors** | Exterior paint, landscaping issues, patio pavers not level |   Next, add a description. This text is what will appear from the dropdown menu when logging deficiencies in the app. We recommend keeping this concise, but descriptive enough to understand the issue. ![Common Issues 4](https://knowledge.spark.re/hs-fs/hubfs/Knowledge%20Base%20Images/Juniper/Catalog/Common%20Issues/Common%20Issues%204.png?width=668&height=542&name=Common%20Issues%204.png) Finally, click **Save** to save the common issue to the catalog item.   ### Summary of Key Steps: 1. Open a Catalog Item 2. Click **Add Common Issues** 3. Complete the necessary fields to add information about the Common Issue 4. 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