Skip to content
More support
  • There are no suggestions because the search field is empty.

Catalog Overview (Juniper)

The Catalog is one of the most important parts of the Juniper platform. The Catalog lists all items or things within a home - e.g. fridge, baseboard, ceiling, toilet, etc. It’s a comprehensive section that lists out all items, their specifications, make & model information, warranty requirements, FAQs, etc.

The Catalog can only be viewed by property developers. It cannot be viewed by any other user types such as homeowners or service providers.

To access the Catalog, go to Menu → Catalog. You will see individual items listed in alphabetical order with the following columns:
  • Item
  • Make
  • Model
  • Type
  • Warranty Plan
  • Property

Catalog Column Headers


You will also be able to see a count of the number of Catalog items, the number of different brands (make) and item types.


Adding Catalog Items

You can individually add items to the Catalog by clicking on the Add Item button.

Catalog Add Item

Next, fill in the item name, select which property/properties the item should be added to, choose a warranty term. Optionally, add a make and/or model. When all of the necessary information has been added, either click Save Item or Save and Add Another, depending on whether you need to add additional items.

Catalog Add Item 2

Note: Juniper administrators can upload a spreadsheet with this information, which is our standard and recommended approach during onboarding (we will provide you with a spreadsheet to populate, and we’ll update it on our end). 

 

Updating Catalog Item Information

To update an existing catalog item:
  1. Hover over an item to show the pencil icon on the right.
  2. Click the pencil icon to edit a particular item.
  3. Adjust any information such as the warranty duration, make and model as needed.
  4. Click Save Item to save your changes.

 


The item type is required and generally filled out by our team during the onboarding process. 


Adding Additional Information to a Catalog Item


In addition to the above information, you can add even more detail by clicking on a Catalog item. For each item, you can add in the following information:

  • Specifications
  • FAQs
  • Note
  • Manuals & Documents
  • Maintenance Reminders
  • Common Issues


You’ll also see a Service Requests tab, which tracks all service requests submitted per Catalog item. This is a great way to identify certain items that have a large number of deficiencies to help choose a different specification or appliance for your next project.

Note: Common Issues can be pre-loaded to log deficiencies in the walkthrough app more quickly. Instead of typing out a description for each deficiency, you can pre-load common issues such as ‘paint scuff’ into relevant Catalog items and be able to select from a dropdown, speeding up the time to log items. Learn more about Common Issues.


Creating a detailed, organized Catalog gives your team complete visibility into every home item, making it easier to manage product data, warranties, and common issues.

Questions? Email us at juniper-support@spark.re and we’ll be happy to help!