--- title: How to Activate Your Account (Juniper) description: The account activation process for Juniper ensures a seamless setup for new users. --- [Skip to content](https://knowledge.spark.re/juniper-activate-your-account#main-content) [More support](https://knowledge.spark.re/kb-tickets/new?hsLang=en) ![spark\_re\_logo\_wht](https://knowledge.spark.re/hs-fs/hubfs/spark_re_logo_wht.png?width=150&height=48&name=spark_re_logo_wht.png) Open main navigation Close main navigation - [More support](https://knowledge.spark.re/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.spark.re/?hsLang=en) 2. [Juniper by Spark](https://knowledge.spark.re/juniper-by-spark?hsLang=en) 3. [Users](https://knowledge.spark.re/juniper-by-spark?hsLang=en#users) # How to Activate Your Account (Juniper) ## The account activation process for Juniper ensures a seamless setup for new users. ### **Step-by-Step Instructions:** ### **Step 1: Check Your Email Invitation** - Look for an email inviting you to create an account with Juniper. - If the email is not in your inbox, check your junk or spam folder. - Note: The activation link expires after 3 weeks. Administrators can resend it if needed. ![Screenshot 2025-01-28 at 12.57.26 PM](https://knowledge.spark.re/hs-fs/hubfs/Screenshot%202025-01-28%20at%2012.57.26%20PM.png?width=624&height=266&name=Screenshot%202025-01-28%20at%2012.57.26%20PM.png) --- ### **Step 2: Troubleshoot Activation Email Issues** - If you cannot view the activation email: - Contact your developer’s representative for assistance. - Clear your browser cache and cookies, as this often resolves the issue. - Use the following guides to clear your cache: - [Chrome](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) - [Safari](https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari) - [Microsoft Edge](https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2) - Alternatively, try using an incognito window in your browser. --- ### **Step 3: Activate Your Account** - Once you successfully access the email, follow the instructions to complete your account setup. - Ensure all necessary information is entered correctly to finalize the activation process. --- ### **Summary of Key Steps:** - **Step 1:** Check your email inbox and junk folder for the account activation email. - **Step 2:** Troubleshoot any issues by contacting your developer’s representative, clearing your cache, or using an incognito window. - **Step 3:** Follow the email instructions to activate your account. --- ### **Conclusion:** By following these steps, you will successfully activate your Juniper account and gain access to its features. This ensures a smooth onboarding experience, allowing you to use the platform efficiently. 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