--- title: How to Assign Service Requests (Juniper) description: The service request assignment feature in the Juniper platform enables property managers to efficiently delegate tasks to service providers, ensuring timely resolution of issues. --- [Skip to content](https://knowledge.spark.re/juniper-assigning-service-requests#main-content) [More support](https://knowledge.spark.re/kb-tickets/new?hsLang=en) ![spark\_re\_logo\_wht](https://knowledge.spark.re/hs-fs/hubfs/spark_re_logo_wht.png?width=150&height=48&name=spark_re_logo_wht.png) Open main navigation Close main navigation - [More support](https://knowledge.spark.re/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.spark.re/?hsLang=en) 2. [Juniper by Spark](https://knowledge.spark.re/juniper-by-spark?hsLang=en) 3. [Service Requests](https://knowledge.spark.re/juniper-by-spark?hsLang=en#service-requests) # How to Assign Service Requests (Juniper) ## The service request assignment feature in the Juniper platform enables property managers to efficiently delegate tasks to service providers, ensuring timely resolution of issues. ### Step 1: Assigning a Service Request Individually - Open the individual service request you wish to assign. - Change the status to **‘Assigned’**. - A confirmation popup will appear; click **‘OK’** to proceed. - Select a Service Provider from the list of existing contacts. If no service providers are listed, add them as a contact first. - Once selected, click **‘Assign’** at the top right of your screen to complete the process. ![unnamed-2](https://knowledge.spark.re/hs-fs/hubfs/unnamed-2.png?width=624&height=301&name=unnamed-2.png) ![unnamed (1)-2](https://knowledge.spark.re/hs-fs/hubfs/unnamed%20(1)-2.png?width=624&height=293&name=unnamed%20(1)-2.png) ![image-png-1](https://knowledge.spark.re/hs-fs/hubfs/image-png-1.webp?width=670&height=450&name=image-png-1.webp) --- ### Step 2: Assigning Service Requests in Bulk - Navigate to the **‘Service Request’** tab. - Use the checkboxes to select all service requests you want to assign to a trade. - Click the **‘Bulk Status Update’** button. - Choose **‘Assigned’** and follow the same process as individual assignments. ![unnamed (3)-1](https://knowledge.spark.re/hs-fs/hubfs/unnamed%20(3)-1.png?width=624&height=301&name=unnamed%20(3)-1.png) ![unnamed (4)-1](https://knowledge.spark.re/hs-fs/hubfs/unnamed%20(4)-1.png?width=624&height=297&name=unnamed%20(4)-1.png) ![image-png-1](https://knowledge.spark.re/hs-fs/hubfs/image-png-1.webp?width=624&height=419&name=image-png-1.webp) When you assign service requests in bulk, the provider list shown may include more contacts than you'd see when assigning a single request at a time. This is expected: bulk assignment intentionally shows a broader list of providers than single-request assignment does. Double-check that you've selected the right provider before confirming. --- ### Step 3: Ensuring Service Providers Are Set Up Correctly - Ensure that your service providers are added as contacts in Juniper. - Select the **‘Service Provider’** user type and ensure their company name is filled out - Lastly, fill out the **‘services provided’** which are the same as the **‘issue type’** from service requests - If only the **‘electrical’** service provider is selected, this trade can only be assigned ‘electrical’ service request issue types - We recommend selecting the ‘general’ service for all trades as this is the default issue type ![unnamed (6)](https://knowledge.spark.re/hs-fs/hubfs/unnamed%20(6).png?width=624&height=414&name=unnamed%20(6).png) --- ### Summary of Key Steps: - **Step 1:** Assign individual service requests by updating the status to **‘Assigned’**, selecting a service provider, and clicking **‘Assign’**. - **Step 2:** Assign multiple service requests in bulk using the **‘Bulk Status Update’** option. - **Step 3:** Ensure service providers are added as contacts and customize activation email templates for branding.   **Questions?** Email us at [juniper-support@spark.re](mailto:juniper-support@spark.re) and we’ll be happy to help! 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