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      2. Juniper by Spark

      How to Use the Homeowner Feedback Feature (Juniper)

      The 'Provide Feedback' feature allows homeowners to rate services once their service requests are resolved.

      Step-by-Step Instructions:

      Step 1: Access Property Settings

      • Go to ‘Properties’ and click the pencil icon to edit.

      • You can also edit a property once you’ve opened it, again, using the pencil icon to edit.

      Step 2: Adjust Permissions

      • Scroll down to the 'Permissions' section and select the 'Provide Feedback' permission.

      Step 3: Save Changes

      • Scroll back up and click 'Save Property' at the top-right corner of your screen.

      Step 4: What Homeowners See

      • Homeowners will receive an automated notification whenever a service request is closed or resolved. 

      • Homeowners will be able to click ‘provide feedback’, which prompts them to login to Juniper and fill out the feedback for the individual service request.
      • Homeowners will rate on a scale of 1-5 stars and be able to provide additional details in the comments section.

      Step 5: What Property Developers See

      • Once feedback is received from homeowners, you will be able to view this within the ‘Reporting’ section of Juniper.

      • Select the ‘Customer Feedback Report’ from the dropdown menu.
      • Select the property & date range.
      • Click ‘Generate Report’.
      • Once generated, you’ll be able to view all feedback at a quick glance and be able to ‘download report’ to view in a CSV file to share with internal stakeholders.

      Summary of Key Steps:

      • Step 1: Access property settings and click the pencil icon.
      • Step 2: Navigate to the 'Permissions' section and select 'Provide Feedback.'
      • Step 3: Save the changes to enable the feature.

      Conclusion: 

      By following these steps, you will enable the 'Provide Feedback' feature, which sends automated notifications to homeowners for rating services after resolving a request. This feature applies only to individual service requests, and homeowners can reopen requests or messages within them if necessary. If you encounter any issues or need further assistance, please contact our support team.

      Here’s a quick video tutorial: https://www.loom.com/share/8ce2aafa693a423fa7c8de2fc4bdf7d7?sid=4405d3e2-6533-41cb-9855-b63e9564a090


      Questions? Email us at support@hellojuniper.co and we’ll be happy to help!