Juniper Home Inspector App

Read through the article below or click to skip to the section that is relevant to you:

1. Getting Started
   1. Downloading and Configuring the App
   2. App Settings
2. Walkthrough Configuration - Sorting Checklists & Rooms
3. Performing a Walkthrough
   
   1. Completing a Simplified Walkthrough
   2. Completing an Enhanced Walkthrough
4. Submitting Individual Service Requests on the Mobile App

Getting Started

Downloading & Configuring the App

1. Download the app from https://apps.apple.com/ca/app/home-inspector-by-juniper/id6443896745 - available for the iPhone and iPad, or from https://play.google.com/store/apps/details?id=com.juniper&pli=1 for Android devices (phone and tablet)
2. Visit your Settings page in the Juniper web app (example https://app.hellojuniper.co/app/settings)
3. Once downloaded, open the mobile app and scan the QR code that is available at the bottom of the Settings page in the web app:
4. Enter your login credentials using  the same you use for your Juniper account in the web app. Note that the device on which you are using the app needs to be connected to the internet during the login process.

App Settings

The app settings determine if new walkthroughs should be downloaded when the app opens, if images should be displayed when reviewing a walkthrough, and whether images should also be saved to your device's camera roll.

1. Open the hamburger menu toward the top left of your screen
2. Click Settings
3. Toggle the following options on or off as suits your needs:
   1. Download New Walkthroughs When App Opens
   2. Display Images On Review
   3. Save To Camera Roll
      
      

 

Walkthrough Configuration: Sorting Checklists & Rooms

1. Use the dropdown menu to select the appropriate unit
2. Begin the walkthrough of your choosing
   • Note, this optional is only available for the ‘enhanced’ walkthrough type
3. To edit the checklist order, click Edit
4. Drag & drop the checklists to select the ordering of your choosing
5. Click Save
6. To edit the room order, click Edit
7. Drag & drop the rooms to select the ordering of your choosing
8. Click Save

 

Performing a Walkthrough

1. Once logged into the mobile app, you’ll see the list of units/suites available at the top of the page. To ensure you have the latest walkthroughs that have been configured or are available, pull down from the top of the screen to refresh the app (you need to be connected to the internet to access the latest data from Juniper).
2. Navigate to the unit/suite in which you’d like to complete a deficiency walkthrough by tapping on the unit label below the property title, or by searching using the search bar.
3. If you don't see a walkthrough available for your selected unit, remember that you first need to configure the walkthrough in the web app and activate it so it is in the ‘Begin’ status. For details on walkthrough configuration, see the Walkthrough Configuration article.
   
    
4. Once configured and activated to the ‘Begin’ status, pull down on the screen to refresh the data in the mobile app (while connected to the internet). The additional walkthroughs should now appear as available to complete in the mobile app.
5. As a final step, you can choose to avoid syncing unnecessary data. This is a way for you to improve loading time if the app is taking longer than expected to load. If the mobile phone icon is filled out, that means the sync is turned on. If it is not filled out, the suite will not sync to the app. By default, all suites will be set to ‘on’. Note, the colour will change based on your branding. 
   1. Turning the sync off means the app won’t request new data for the given unit, but the unit and walkthroughs will remain in the app. 

 

Completing a Simplified Walkthrough

1. Select Begin.

2. Select Add New Issue.

3. Select the location, asset, and issue type (the default type is General).

4. Enter the description, add photo(s), etc.

1. 1. Tip: use the dictate to text feature to log issues via voice vs typing out the description.
   2. Instead of typing out the description, you can select a ‘common issue’ from the dropdown menu to save your team members time.
   3. Common issues can be configured within the Catalog of a specific item (e.g. Air Conditioner).

5. When adding photos, you can use the markup tool to draw on the photo to indicate where the issue may be found in the photo.

1. 1. Once you’ve taken a photo, tap on the Edit icon.
   2. Use your finger to draw on the photo as needed.
   3. You can select from five different colours, with the default being red.
   4. If you need to revert any of the markup you’ve added, use the Undo tool.
   5. If you need to delete all of the markup you’ve added, use the Delete tool.
   6. Once you’re happy with the markup, tap the Save icon.
   7. You can add markup to any photo taken within the app by editing an existing deficiency, and following the above steps.

6. You may add a tag to the issue, allowing you to filter service requests based on tags after completing and syncing the walkthrough:

1. 1. Select an existing tag by tapping on the Select Tags dropdown menu.
   2. Add a new tag by tapping the + icon next to the Select Tags dropdown menu.

7. You can also assign the issue/service request to a Service Provider when adding it:

1. 1. Tap Choose Service Provider to view the available Service Providers that the deficiency can be assigned to.
   2. Note that the list of Service Providers that appears has a direct relationship to the Issue Type that is selected for the issue.  
      1. For example, if the Finishing Issue Type is selected, only Service Providers that have been associated with the Finishing Issue Type will appear in the list of available Service Providers that can be assigned the deficiency.
   3. Tap the required Service Provider that appears in the dropdown to select and assign the issue.
   4. Tap Save to save the issue.

8. Issues can be deleted or edited during this process by simply tapping on the Edit or Delete icons next to the deficiency you’d like to edit or delete, and make changes as needed.

9. Once all deficiencies have been added, tap the Review button to review the list of issues added.

10. On the review screen, enter in any notes, and add the signature(s).

11. You can use the View all service requests button to get a comprehensive view of every deficiency logged on your walkthrough.

12. If needed, add an additional signature and fill in the required fields.

13. Select the Submit button to complete the walkthrough. Note that once you select this button, you will not be able to revise or edit the walkthrough, so be certain you have all items logged before this step.

14. Once the walkthrough (or walkthroughs) are completed, and you are connected to a high speed internet connection, tap the Sync button at the bottom of the page to sync the completed walkthrough with the server. Our suggestion is to only sync when you are on a solid and fast wifi connection to begin the sync process. Syncing over cellular data may be slower, and could be interrupted causing issues with data consistency.

1. 1. If a network issue is detected, an error message will display asking you to check your network connection and try again.

15. If the sync fails, you may export the walkthrough to a file that can be imported into Juniper by the Juniper team.

1. 1. Select the hamburger menu at the top left of the screen and tap the Download Walkthrough Backup button to access the download feature.
   2. Tap the Download button to export the walkthrough file (in JSON format).
   3. Once exported to your device, you may email this file to juniper-support@spark.re to import into Juniper.

16. Note that you can run and complete multiple walkthroughs before running the sync process, you do not need to sync after each walkthrough is completed.

17. Once successfully synced, your completed walkthrough and associated deficiencies/service requests will be available in the web app.

Completing a Homeowner Walkthrough (Enhanced Format)

1. Select Begin.

2. Tap any general checklist items as they are reviewed with the homeowner to indicate they are completed.

3. Select the room you want to review with the homeowner.

4. Tap any room specific checklist items as they are reviewed with the homeowner to indicate they are completed.

5. Tap Log Issue to add a deficiency to an asset in the room.

6. Select Add New Issue.

7. If necessary, change the issue type from General in the first dropdown menu.

8. Enter the description and photo(s) - remember, use the dictate to text feature to save time vs typing the description, and use the markup tool to add details to photos.

9. Add tags and assign the deficiency to a Service Provider as needed.

10. Tap Save to save the deficiency.

11. Once all deficiencies have been added, tap the Review button to review the list of deficiencies added.

12. On the review screen and add the signature(s).

13. If needed, add an additional signature and fill in the required fields.

14. Select the Submit button to complete the walkthrough. Note that once you select this button, you will not be able to revise / edit the walkthrough, so be certain you have all items logged before this step.

15. Once the walkthrough (or walkthroughs) are completed, and you are connected to a high speed internet connection, tap the Sync button at the bottom of the page to sync the completed walkthrough with the server. Our suggestion is to only sync when you are on a solid and fast wifi connection to begin the sync process. Syncing over cellular data may be slower, and could be interrupted causing issues with data consistency.

16. If the sync fails, you may export the walkthrough to a file that can be imported into Juniper by the Juniper team.

17. Select the ‘hamburger menu’ at the top left of the screen and tap the Download Walkthrough.

18. Backup link to access the download feature.

19. Tap the ‘Download’ button to export the walkthrough file (in JSON format).

20. Once exported to your device, you may email this file to juniper-support@spark.re for importing into Juniper.

21. Note that you can run and complete multiple walkthroughs before running the sync process, you do not need to sync after each walkthrough is completed.

22. Once successfully synced, your completed walkthrough and associated deficiencies / service requests will be available in the web app.

Some important points to consider as part of using the Juniper walkthrough mobile app:

• ​​Outside of the default construction and developer walkthroughs available in a unit, any new walkthroughs must be in the 'begin' status for them to be available in the app. If they are in the 'configure' or 'activate' status they will not appear in the mobile app.
• To refresh the available walkthroughs in the app, you need to ‘pull down’ on the screen to refresh the data. Note that you need to have an active internet connection to fetch the latest walkthroughs in the app.
• Once a walkthrough has been started in the mobile app, the walkthrough must not be started in the web app or another device with the mobile app, otherwise you will have conflicting data.
• After the walkthrough (or multiple walkthroughs) is completed, and you are on a stable and strong internet connection (wifi), you need to sync the data in order for the completed walkthrough and service requests to be added to the associated property and unit. You may export any completed walkthroughs that fail to sync, and the Juniper support team will import the walkthrough file
• Best practice is to complete the required walkthroughs in a given day, and at the end of the day when you are on a stable and strong internet connection (wifi), then sync all completed walkthroughs. 
• Depending on the number of deficiencies logged and photos included, the sync may take some time to complete. Please don't interrupt the app or your internet connection once the sync has been started.

 

Submitting Individual Service Requests on the Mobile App

1. Use the dropdown menu to select the appropriate unit
   • Note, the sync toggle will need to be on for a suite in order to submit a service request through the mobile app
2. Select Add Service Request
3. Follow the same steps you would when completing a walkthrough on the app (the screen will be the same as you’re used to)
   • Select the location
   • Select an asset
   • Select an issue type
   • Add a description
   • Add a photo (optional)
   • Select tags (optional)
   • Assign to a service provider (optional)
   • Click Save
4. Once a service request has been added, you will need to sync the data as you normally would.