Below you will find steps and instructions on how to submit warranty (service) requests.
The Service Request feature is a vital part of the Juniper platform, enabling homeowners to report and resolve issues with their property efficiently. This tool streamlines communication between homeowners and developers, ensuring that deficiencies are addressed quickly and effectively with all necessary details provided upfront.
Step-by-Step Instructions:
Step 1: Create the Service Request
Click ‘New’ at the top left corner of your screen. Property developer accounts will also have the ability to ‘Create Request’ within the Service Request tab of any suite.
To start your service request, you will be shown your project’s name and suite number. This step ensures the correct property is selected, especially if you own multiple homes in a project using Juniper. Click ‘Next: Select Room / Item’ to proceed.
Step 2: Identify the Issue
Scroll to locate the room where the deficiency is located. Once found, click on the room and select the specific asset associated with the issue (e.g., microwave for an appliance problem).
After selecting the asset, click ‘Next: Add Details’ to continue.
Step 3: Submit the Service Request
Add a brief description of the issue and specify your availability for an appointment. The more details, the better. To upload a photo, click to 'add attachment'. Your availability is just what dates & times generally work best for you. The developer and trades will still need to confirm a time that fits for their schedule.
Uploading a photo is highly recommended to help the developer and trades fully understand the issue. Uploading a photo normally results in a faster resolution time and less back & forth messaging.
Once your details have been filled out, choose either:
- ‘Submit Service Request’ to complete the request.
- ‘Save and Add Another’ to create multiple requests.
Once submitted, you can view the service request details, message your developer, upload additional photos, and receive status updates.
Summary of Key Steps:
- Step 1: Click ‘Create Request’ and select the project and suite.
- Step 2: Locate the room and asset associated with the issue, then click ‘Next: Add Details’.
- Step 3: Add issue details, select availability, upload photos, and submit the request.
- After submission, manage the request by messaging the developer, adding photos, and checking updates.
Conclusion:
By following these steps, you will efficiently create and submit a detailed service request, ensuring your developer has all the necessary information to address your issue promptly and effectively. If you encounter any issues or need further assistance, please reach out to our support team.
Questions? Email us at support@hellojuniper.co and we’ll be happy to help!